Payments
Are you ready to play mahjong for real money? We offer a selection of different payment options for you to be able to deposit and withdraw your money. If you have any questions please let us know and we will do our best to help you. Please contact us on support@dragonkong.com
Making Your First Deposit Depositing funds at DragonKong couldn’t be easier:
- Login to the client
- Click the ”My Account” button.
- Click on the Deposit tab
- Select the deposit options of your choice and follow the step-by-step instructions.
It’s as easy to withdraw as it is to deposit.
- Login to the client
- Click the ”My Account” button.
- Click on the withdrawal tab
- Select the withdrawal options follow the step-by-step instructions.
Note: Withdrawals are first processed back to the method(s) used to deposit. If you have a winning that exceeds the total deposits you can withdraw your money to the payment options below.
Set Deposit Limits
We believe that you should be allowed to manage your own budget for playing Mahjong. You can restrict your weekly deposit limits. This function is set under My account tab in the client. Please also read our responsible gaming section on the site.
Refund Policy Upon making any real deposits, players are able to request a withdrawal (cash out) of any amount of funds which have not yet been used.
Deposit and Withdrawal options
Note: That this is a generalized overview. For more specific information visit our deposit and withdrawal pages. Country restrictions may apply. Updates will take place without prior notification.
| Payment Type | Processing Time | Limits | Fees |
|---|---|---|---|
| Visa / MasterCard | Instant | Min $10 USD Max $1500 (first deposit $50 | Free |
| NETELLER | Instant | Min $10 USD Max $2000 USD | Free |
| Moneybookers | Instant | Min $10 USD Max $2000 USD (first deposit $50 USD) | Free |
| paysafecard | Instant | Min $10 USD Max $1000 | Free |
| iWallet | Instant | Min $10 USD Max $2000 USD (first deposit $50 USD) | Free |
| Hibanq | 12-24 hours | Min $10 USD Max $2000 USD | Free |
| Payment Type | Processing Time | Limits | Fees |
|---|---|---|---|
| NETELLER | Max. 48 Hours | Min $10 USD Max $3000 USD | Free (Fee can apply on certain cases) |
| Moneybookers | Max. 48 Hours | Min $10 USD Max $3000 USD | Free (Can apply on certain cases) |
| Hibanq | Max 48 Hours | Min $10 USD Max $2000 USD | Free (Can apply on certain cases) |
| iWallet | 2-4 Banking days | Min $10 USD Max USD2000 | Free (Can apply on certain cases) |
- You can request one free withdrawal every 7 days, else a 5% service fee will be deducted from the withdrawal amount.
- In addition to the case mentioned above, a service fee of 5% may be deducted from the withdrawal amount in certain cases.
- You can only withdraw money from the same payment method as you have deposited from.
Withdrawal Policy
At DragonKong, we believe our players should be able to withdraw funds from their accounts as easily as they can make deposits The payee name entered for withdrawal must be the same as the registered for your player account
To be able to protect our players for fraudent activities surrounding the withdrawal process we will need to obtain identification from you to be able to process the withdrawal. Players are required to proof their identification copies in following situations
Requested Withdrawal amount exceeds DragonKong withdrawal policy limit.
Deposit and withdrawal methods differs.
Discrepancies in information filled for requesting withdrawal to the registered information in players account.
The player have changed the initial registered details.
To complete this process, please complete
- Personal Identification – one photo ID from the following list:
- Passport
- Driving license
- National Identification card (photographic)
- Citizenship certificate
- Address Verification – one of the following:
- Utility Bill (less than 3 months old)
- Tax Bill
- Copy of Bank Statement (less than 3 months old)
- Source of Payment Verification – one of the following
- Account registered Credit or Debit card (front only)
- Copy of Credit or Debit card account statement of a card registered on your player account (less than 3 months old)
- Copy of bank statement – must have a transaction or card number visible on it (less than 3 months old)
PLEASE NOTE:
The documents must be clear and legible and have all your user names or telephone account ID on all documents. If this is not the case processing time may be longer and may result in temporary account suspension. Use the highest resolution available on your fax machine (recommended resolution supported by most machines: ‘Photo’). Please send scans in JPEG or GIF file formats only with a maximum size of 10MB per page.
For your personal security please blank out all digits except for the last four of the account and card numbers, leaving the start and expiry date visible.
Please send documents that state your residential address. Regrettably, documents addressed to a PO Box number are unacceptable for validation. All documents must be certified as true copies of the originals by a professionally qualified community figure.
Documents can be certified by any professionally qualified person or equivalent such as:
A lawyer / solicitor
An accountant / bank manager
A town clerk or civil servant (including police, fire or military officers)
A doctor / dentist / pharmacist
A teacher or professor
Each document must be signed individually by this certifier, who must put their name, signature and rank/title. They must certify that the document that they have seen is the original.
Please DO NOT send in original documents to be certified by us.
You can send these documents via one of the following methods:
By fax
By E-mail
By secure uploader : Upload a scan or high quality digital photograph of your photo identity document.
By Post
You do not have to wait to be asked to complete the process. We encourage customers to do this in order for you to use our products and to speed up future deposits and withdrawals.
Please let us know if you have any questions on support@dragonkong.com